Customer Service


Standard ground shipping is available to anywhere in the US, and is also available to Canada, and the United Kingdom.

Please allow 1-2 business days for your order to be processed.   

Most orders are shipped via USPS. 

Free Shipping to the US on orders above $400. 

For orders under $400, the shipping rate is calculated based on the order total. 

up to $30: $3.30

$30.01-50: $5.50

$50.01 - $100: $7.50

$100.01 - $200: $12.60

$200.01 - $400: $16.00

Shipping rates are displayed on the 2nd step of the checkout. 



Returns must be given a pre-approval from our office.  Please email us at with all the order information and reason for return.  We do not return shipping costs and return shipping will be paid by the customer.

Cyberclasses are not eligible for returns.



Reproduction in whole or any part of all written material, including sketches and charts in “Adorn by Orna” kits is strictly forbidden unless prior consent of “Adorn by Orna” has been given in writing. “Adorn by Orna” kits may not be stitched for resale.